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Heimstadens kundeforum

NEW Information regarding coronavirus - updated 27.03.20

Coronavirus (COVID-19) may give rise to questions or worries. Therefore, we want to provide you with recommendations on what to do to avoid the virus and where to seek information, if you are fearing contagion.

Prevent infection from coronavirus
Coronavirus is a family of viruses that can cause symptoms of a common cold, but also cause more severe airway infections.

Therefore, it is recommended to follow these general advices of hygiene:

  • Hand hygiene – wash your hands and perform hand disinfection regularly throughout the day
  • Cough and sneeze into your sleeve - not your hands
  • Avoid handshakes, kissing and hugs - limit physical contact
  • Pay attention to cleaning and ventilation - both at home and at work
  • If you are elderly or chronically ill - keep your distance and ask others to show consideration

With these precautions you protect yourself and others from infection.

When should you seek help?
Infected patients have displayed symptoms corresponding to pneumonia: e.g. cough, fever and/or troubled breathing

If you suspect that you are infected with coronavirus, contact authorities hotline at: +45 70 20 02 33.

You can read more on the Danish Health Authority’s website (text in English).


For residents
At Heimstaden we are doing everything we can to reduce the spread of coronavirus and at the same time be able to respond, when help is needed.
Since we are in contact with many people during a day, we are taking some new precautions.

This means that our service technicians only will be visiting your home if an urgent matter has occurred – for instance:
  • Power cut  
  • Shattered windows
  • Damages caused by water, wind or fire
You are more than welcome to contact us with other questions or matters that are not urgent. We will note all incoming inquiries and get back to you with a date for the repair, when the situation allows it (expect a minimum of 14 days as of now).

All work on and off our properties will continue as normal.

When we meet, you will experience that we do not shake hands and maybe we will ask you to keep at arm’s length. It is not a sign of disrespect but a precaution we take to make sure, we stay on the safe side.

We hope for your understanding in these cases, as we hope that you as a resident will help and contact for a new appointment, if someone in the household gets flu-like symptoms with e.g. cough, shortness of breath and fever.

If you are looking new home - and for future residents 
In light of the corona situation, we are currently not conducting any open house events – instead we offer safe showings 1:1 or via video. Please contact our letting department, they are ready to greet you with a smile.

Do you have questions? Get in touch here 

Move-in and move-out
We will continue with our move-in and move-out inspections; however, we have taken some precautions due to the corona situation.

You can read information about move-in inspection here and move-out inspection here

Do you have questions? Get in touch here  - Remember that Heimstaden offers 24H-service.


How does Heimstaden handle cleaning of the corridors?
We have taken a number of precautions to reduce the risk of contagion - including an increased focus on cleaning the common areas e.g. disinfecting surfaces such as handles, handrails and elevators.

Still, it is important to emphasize that personal hand hygiene is key, so please remember to wash and desinfect your hands as often as possible - especially when you have been outside.

Which rules apply to bulky waste and household waste?
A number of municipalities have made restrictions on the collection of waste, in particular bulky waste and recyclable waste such as plastic, metal, etc. You can read our recommendations for waste management here.

What are the guidelines for children and playdates?
These days we get a lot of questions about playdates in the light of the corona situation. The National Board of Health has compiled a number of recommendations and guidelines for all families with children. You can read them here.

If you experience noise from construction work or renovation?
More residents experience being affected by noise nuisances in times like these, where more are staying at home.

In connection with the ongoing construction work on the property and in your homes, we understand that noise can be a distraction. However, we believe that it is very important for Danish workplaces that as much labor as possible is continued. We assure you that we are attempting to minimize the amount of noise, where it is possible.

If you experience noise from neighbours?
We all face an extraordinary situation that calls for adaption, reciprocity and a portion of patience. We are all affected by the fact that more people are at home throughout the day. Therefore, we kindly encourage you to be extra aware of neighbourliness and acknowledgement of each other’s situation.

If the noise is very distracting, we suggest that you knock on your neighbour’s door and politely have a talk about which arrangements or considerations can be made.
We hope, we can work our way through these special times in collaboration – and kindly ask you to pay extra attention on behalf of yourself and the neighbour community.

Remember to stay neighbourly – and that a smile is the shortest distance between people. Get inspired on our Facebook page for home life and neighbourliness.

Klik her for at læse dette på dansk. 

HeimstadenOprettet: 28. February 2020, kl. 15:15
  • Am I obligated to allow open house prior to me moving out? Can i say No due to Corona-Virus situation?
    JackBesvaret: 9. March 2020, kl. 14:47
  • Hi Jack
    We evaluate the circumstances in each case and considering the general recommendations.

    We recommend that you contact us directly for further information and arrangement.

    Kind regards
    Marie, Heimstaden
    Heimstaden - KundeservicekonsulentBesvaret: 11. March 2020, kl. 10:38

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