A thousand times thank you for your input
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Thank you very much for the thousands of responses we have received from you, our residents, as part of Heimstaden’s Resident Survey 2024.
Based on your valuable feedback on what we’re doing well and where we could improve, we have identified a number of key initiatives to focus on in the coming year – both within and across the more than 400 residential properties we manage in Denmark.
We’re also pleased to see from your responses that many of you have noticed some of the initiatives we’ve already launched. This is, of course, great to hear!
We know there is still work to be done in certain areas, and you’ve also highlighted other aspects where we can enhance our processes and services.
Heimstaden's Resident Survey 2025
How We Measure Customer Satisfaction
We continuously measure customer satisfaction among Heimstaden’s residents. It is an important tool for ensuring that we meet the product and service levels we aim to offer.
On our corporate website, you can learn more about how we work with resident services – and see the results from the countries where we operate.